Reference

How lgsabong Handles Your Account Rights

Our legal terms set out what you can expect from us and what we ask of you — covering account eligibility, jurisdiction rules, data handling, and how to reach us when something needs sorting.

Jurisdiction-dependent accessAccount eligibility rulesData and privacy rightsGCash, Maya, InstaPay transaction termsContact and dispute paths
lgsabong How lgsabong Handles Your Account Rights
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We collect only the data needed to run your account, verify transactions, and keep the platform secure. Here is how each area is managed in practice — not in abstract terms, but as concrete steps that affect your account and your rights.

Data Handling

We store your registration details, transaction history and device session data. You can request a copy of your data by contacting support through live chat with your account ID.

Cookies and Sessions

Session cookies keep you logged in across your mobile browser and desktop without re-entering credentials. You can clear these at any time through your device browser settings.

Account Security

We use OTP verification tied to your registered mobile number for login and withdrawal steps. If your number changes, update it through account settings before initiating a GCash or Maya withdrawal.

Retention and Deletion

Account data is retained as required by applicable law. To request account closure and data deletion, contact support by email with your registered details and reason for closure.

REACH OUR TEAM

Contact Us on Legal or Policy Questions

If a term is unclear, or you need to raise a dispute about a transaction through GCash, Maya, or InstaPay, our support team is the right first stop. You can reach us through live chat inside the platform, by email, or through the account help centre. Each path routes to a real person who can pull your account record and act on it.

Team online

Live Chat

Open the chat widget from any page inside your account. Quote your account ID and the transaction reference for fastest handling.

Email Support

Send policy or dispute queries to our support address listed in your account settings. Include your registered mobile number for faster verification.

Account Help Centre

The help centre inside your account lists common policy questions and escalation paths, including how to request a data copy or account review.

Your Legal and Policy Questions Answered

These are the questions we hear most often about account rights, data access, jurisdiction rules, and how our terms apply to GCash, Maya, and InstaPay transactions.

Access depends on local law and is available only where permitted for eligible players. It is your responsibility to confirm that using this platform is lawful in your specific location before registering.

Yes. Contact our support team through live chat or email, quote your account ID, and specify the data you want. We will process the request and respond through your registered contact details.

We retain transaction and identity records for the period required by applicable law. Once that period passes, data not required for legal compliance is removed from our active systems.

Our terms apply to all transactions on your account wallet. Each e-wallet provider also has its own conditions. Both sets of terms apply, and any conflict is resolved by the more restrictive condition.

A notice will appear inside your account dashboard when material changes are made. Continued use after the notice date means you accept the updated terms as published.

Open live chat from within your account, quote the transaction reference and your account ID. For formal written disputes, use the email address shown in your account settings under Help.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.